We are Harrington & Byrne and are known as the data controller. This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other communications methods by Harrington & Byrne. If you have any requests concerning your personal information or any queries with regard to these practices please contact us on 0800 038 5510. Our data protection officer is Michael Byrne. Please note that all data captured will be used and held in accordance with the requirements of the 2016 General Data Protection Regulation.

Your personal information

We will ask for your personal information when you sign up for our newsletter or make a purchase. We will request your name, address, telephone number and email address. The web server will also collect general visitor information for us to be able to monitor the performance of our website and pages within it. This will include average time spent on our site, most visited pages and IP address.

How we use your information

We process personal information for certain legitimate business purposes, which include some or all of the following:

• Process your order including acknowledgement.
• Where the processing enables us to enhance, modify, personalise, or otherwise improve our services/communications for the benefit of our customers.
• To better understand how people interact with our website.
• To provide postal and telephone communications which we think will be of interest to you.
• To determine the effectiveness of promotional campaigns and advertising.
• Promotional activity including direct mail, telephone and email marketing.

Marketing

Please note that your information may be used to send you details of those products that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email, post or phone) that we use to contact you, please write to: Harrington & Byrne, 17 Hanover Square, Mayfair, London, W1S 1BN - Telephone: 0800 038 5370 - Email: customerservices@harringtonandbyrne.co.uk.

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. By entering into an agreement with us when you placed an order you have consented to this use of your data.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

We will also supply personal data to our mailing house, Blueprint Direct Mail who print and send our mailings. As a data processor, we have a signed data agreement with them to ensure sufficient security guarantees are in place and that the processing complies with all obligations under the 2016 General Data Protection Regulation.

Due to the nature of our business, we promote new products for anniversaries that may only be celebrated every decade. As a result, we will retain personal data for up to 10 years after your most recent purchase. 

You may ask us at any point not to share your information with third parties for this purpose, by writing to: Harrington and Byrne, 17 Hanover Square, Mayfair, London, W1S 1BN - Telephone: 0207 060 5340 - Email: customerservices@harringtonandbyrne.co.uk.

Profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

Cookies

Changes in the law mean that from 26 May 2011, we need your permission to save cookies on your computer. Cookies are small files which are sent to your browser and stored on your computer's hard disk. Some pages on this website require cookies to be enabled to work correctly. For example you will not be able to log into password protected areas without cookies.

The cookies we use are Google Analytics (web analytics cookies) and session cookies to enable access to secure areas of the website. Google Analytics cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. The Google Analytics cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

We also use cookies to enable users to register on the website, and access password protected areas. These cookies contain no personal information and are required for the website to function correctly. Refusal of this cookie will mean that you will not be able to use this website fully. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. Please note that to submit details and use this web site as it is intended you will need to accept/allow cookies to be stored on your browser. You can find more information on how to delete and control cookies at www.aboutcookies.org.

Your rights

Harrington & Byrne Limited is registered with the Information Commissioner Office and adhere to the 2016 General Data Protection Regulations. You may choose to restrict the collection or use of your personal information in the following ways:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

To exercise any of the above rights please contact us in the following way:
 
Post to: Harrington and Byrne, 17 Hanover Square, Mayfair, London, W1S 1BN
Telephone: 0207 060 5340
Email: customerservices@harringtonandbyrne.co.uk

To unsubscribe from any email marketing please click the unsubscribe link at the bottom of the email.

In the unlikely event that you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner Office.

Security

We only transfer data with our data processors via SSH File Transfer Protocol, also known as Secure FTP or SFTP.

We use Stripe to process all our online payments, Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.